Customer experience and call centers have evolved greatly over the past few years. Virtual technology and cloud communications have risen to the forefront of the conversation and continue to impact the business landscape. Here are some of the top customer… View more
The adoption of cloud-connected devices enables businesses to collaborate better and work more efficiently. As a result, enterprises and small businesses alike are prioritizing their budget toward digital transformation to reinvigorate their operations and grow their organization. While digital transformation… View more
CHERRY HILL, N.J. (October 1, 2019)— Until now, financial trading firms pursuing a hosted solution have had no other choice than to deal with two separate voice systems: a trading turret system for their traders and a unified communication platform… View more
As a business leader, you are likely familiar with the basic offerings of cloud-based communications. That being said, there are many more features beyond the voice calling you’re used to. A variety of collaboration tools and integration with other applications… View more
Most businesses hold service at their core. Regardless of your offering, the level of service you provide is an important factor in a customer’s decisions to continue patronizing your company. Poor service can cost a business millions (or more) per… View more
