Cloud9 TextMe
Provide Customers with Advanced Text Messaging
Offer your customers enterprise-level text messaging with Cloud9 TextMe. This scalable, cloud-based solution allows your customers to text-enable their business telephone numbers. Clients can send business text messages without exposing employees’ personal contact information, using advanced features that go far beyond phone apps.
Your clients can access this robust messaging platform from any device (web browser, mobile phone app, etc.,) to stay in touch with their customers. The easy-to-install application will enhance the effectiveness of your customers’ existing communication tools.
- Marketing. Customers can communicate using rich media support. Cloud9 TextMe integrates text messages and drip campaigns with other marketing channels, sending messages to individuals or multiple recipients.
- Customer Service. Cloud9 TextMe can send automatic replies for specific keyword inquiries and frequently asked questions, freeing client employees to handle more complex issues. Scheduled reminders notify customers of upcoming appointments and other activities.
- Loyalty Programs. Clients can engage loyal customers by thanking them for their patronage, notifying them of special perks, or reminding them to come back.
An expanding integration library allows Cloud9 TextMe to integrate seamlessly with many of the apps your customers use every day. The single, secure dashboard makes it easy to manage all Cloud9 TextMe communications.
Cloud9 TextMe Advanced Features
- Multi-Device Sync & Support. Use multiple devices for one monthly fee. Texting is not limited to specific devices.
MMS Support. Send and receive messages with rich media support (not just texts). - Organized Contacts. Multiple devices can share and sync business and personal contacts. Users do not have to compile and manage their own contact lists.
- Scheduled Messages & Blasts. Individual and multiple messages can be scheduled and integrated with other communications, such as emails and phone calls.
- Auto-Reply. Cloud9 TextMe can send automatic replies for specific keyword inquiries, freeing employees for other tasks.
- Canned Responses. Preprogrammed responses deliver consistent messaging for frequently asked questions automatically, again freeing staff for other responsibilities.
- Reminders. Users can easily schedule reminders for appointments and other activities.
- Drip Campaigns. Automated text drip campaigns help organizations to stay in touch with customers.
- Multi-Number Support. Number sharing allows access to multiple numbers from a single login.
- Away Messages. An autoresponder can notify senders when representatives are unavailable and provide information to assist customers.
- Relay Webhook & API. Cloud9 TextMe integrates with CRM and other software, and VOIP Networks can provide technical expertise to aid in that integration.
- Multi-User Management. A single dashboard simplifies management of all Cloud9 TextMe numbers.
Convenient Communication with Privacy Protection
Cloud9 TextMe adds advanced texting capabilities to the organizational phone number(s) of your clients’ choosing. Their employees can use personal cell phones to communicate with customers without sharing their private contact information. Cloud9 TextMe will not affect how traditional text communications function on personal devices.
With Cloud9 TextMe, teachers, government agencies, emergency personnel, law firms, crisis hotlines, and others can use a simple app (web or mobile) to send and respond to texts using a business number. Customers and constituents receive prompt communication while organizational personnel protect their privacy.
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If your organization needs a secure, flexible, and scalable communications solution backed by white-glove service, please contact us for a free consultation.