Most communications platforms give every employee the same screen. With Mitel Workforce Experience (WX), each person can build a screen around their role and personal preferences.
Named an Enterprise Tech Solution of the Year by Compass Intelligence at the 14th Annual CompassIntel Awards, this new platform replaces the one-size-fits-all interface with a widget-based dashboard that every user, from frontline staff to executives, can customize on phone, tablet, or desktop.
With Mitel WX, employees spend less time hunting for information, and IT spends less time worrying about where that information goes.
What Makes Mitel WX a More Secure and Efficient Solution?
When approved tools don’t give people what they need, they find workarounds. In Mitel’s 2026 research, conducted by Vanson Bourne, 76% of workers said they use non-approved communication tools for work. Every unapproved app creates an opportunity for customer data, patient information, or internal conversations to slip beyond IT’s control.
Users take matters into their own hands because they need fast access to the information that matters to their jobs. The sales team doesn’t want to wade through operational metrics. The call center manager doesn’t need to monitor client or patient appointments. To stay focused, each needs the metrics most important to them and, sometimes, only them.
Mitel WX removes the reason for these workarounds. Each person or team has the widgets they need front and center for one-click access to their most critical information.
Calls, meetings, messaging, and industry-specific workflows all come together in one platform, along with UC, contact center, and third-party integrations. And because Mitel WX builds on the familiar softphone voice and chat experience, adoption comes naturally, and work is more likely to stay inside approved tools.
Frontline employees get instant communication and the role-specific tools they depend on. Contact center agents have direct access to the CRM and business applications they use every day. The result: one connected, secure communications environment, where every team focuses on what matters most.
Why Implement Mitel WX with VOIP Networks?
Mitel WX is only as effective as its setup. A platform designed to support your teams’ real-world needs delivers far more than one built on assumptions.
As a Mitel Platinum Partner with more than four decades of Mitel experience, VOIP Networks starts by learning how your organization works and then builds Mitel WX around it:
- Focus groups with your teams to identify what each role needs to see and do
- Full solutions planning that maps widgets, integrations, and workflows to every department
- Implementation schedules and strategies designed to minimize disruption
- Staff training at launch, and again whenever you add personnel or want a refresher
- Remote programming as your needs change
- 100% U.S.-based, white-glove support, 24/7/365, from engineers who are Mitel experts
You get a platform that fits your organization from Day One—and continues to work as you grow.
To learn how Mitel WX can work for your teams, please contact us at 800.494.0000 or sales@voipnetworks.com.
