Artificial Intelligence (AI) that makes customers happier. Quick, accurate highlights from any voicemail that can be skimmed in seconds. An upgrade that boosts the number of people who answer your organization’s calls by 56% (and ups incremental income by 18-20%).
These are just some of the capabilities that VOIP Networks can add to any organization’s cloud-based communications system, courtesy of Cloud9ai. These capabilities leverage the power of AI to boost productivity, employee morale, and customer satisfaction.
AI Receptionist
The vast majority of calls that most organizations receive can be handled initially without human intervention. AI Receptionist greets the caller with a cheerful, human voice. If the caller responds in a language other than English, the system immediately switches to that language to put them at ease. The conversation is dynamic and natural. The system can look up the caller’s records, route the caller to the correct person or department, and schedule appointments, all faster and more efficiently than a human. And it can boost customer engagement and satisfaction 24/7.
AI Info Line
Instead of asking customers to wade through a phone tree for answers, AI analyzes and responds as a human expert would. No more, “press 1 for hours and location, press 2 for ticket pricing.” AI can also go beyond callers’ questions to make helpful suggestions, such as, “It sounds like you have a family. Would you like to know about family passes?” Callers get answers and helpful information quickly and efficiently, without having to listen to information they aren’t interested in.
Voicemail Intelligence
This smart, cloud-based transcription service uses AI to summarize key information from any voicemail to create actionable context, then emails the summary and full transcription for easy reading, tracking, searching, and response. It’s secure, simple to manage, and works with any email address.
TextMe
TextMe offers enterprise-level texting from your business phone number (e.g., DID and/or toll-free). This solution offers far greater functionality than a traditional cell phone text app while protecting employees’ personal contact information. Using the contact information in your corporate directories, the app can auto-reply when specific keywords are detected, text as many numbers as needed, and integrate with Office 365, Microsoft Teams, leading CRMs, and other software.
Branded Call Display
With Branded Call Display, organizations eliminate Caller ID systems from tagging their calls as “Unknown Number,” “SPAM,” or “Potential Spam.” Instead, voice calls come through with an organization’s name and phone number. Companies can increase call response rates by 56%, boost incremental revenue by 18-22%, and protect their brands by providing an authenticated experience. Even better, authentication eliminates the hours wasted on needless callbacks and multiple calls.
White-Glove Service and Support
VOIP Networks clients receive 100% U.S.-based, white-glove support, 24/7/365, from engineers who are experts in Mitel technology, AI, carrier services, and all system architectures: on-premises, hybrid, and cloud-based. Clients receive ongoing training as well: not only when a system is initially set up, but whenever an organization adds personnel or wants a refresher. When new capabilities are added, VOIP Networks ensures that end users understand how to get the most from the additions.
For more information about adding to or upgrading your communications technology, please contact us at 800.494.0000 or sales@voipnetworks.com.
