Channel partners who plan to attend Mitel Executive Partner Summit in Chicago can see some of the most innovative custom development solutions, including many that incorporate artificial intelligence (AI), at Cloud9 Infrastructure’s booth. Channel partners can request a free demonstration of AI-driven custom programming that greatly extends the capabilities of Mitel systems from a Mitel Platinum Partner.
New Solutions for an AI World
Cloud9 Infrastructure’s recently expanded division, Cloud9AI, can integrate IntelePeer, OpenAI, Google, Microsoft Azure AI Foundry, and Talkative with a client’s existing operations to add new capabilities and efficiency. Channel partners can white-label a turnkey solution or use Cloud9AI to extend their in-house staff’s capabilities.
With SIP peering integration, IntelePeer and Cloud9 Infrastructure’s close partnership provides a superior AI call routing and AI solutions for channel partners’ customers. The result: Faster, more efficient operations, greater customer satisfaction, and streamlined business processes.
Detailed AI-driven analytics give managers and organizations richer insights into both customer behavior and staff efficiency and performance. Managers see what the highest-rated agents do differently, so staff can emulate the top performers. They learn the sticking points during the sales process and the information customers most often request. They can adjust staffing on the fly based on the most popular appointment times and learn to engage audience members more effectively.
AI can manage many requests, especially routine ones, with no human intervention at all. If a patient wants to change an appointment, for example, an AI agent can:
- Answer the call
- Ascertain the reason for the call
- Look up a patient’s records
- Check a physician’s schedule
- Offer alternative times
- Update the patient’s and physician’s records and calendars with the patient’s selected time
- Schedule and send appointment updates/reminders via email or text
Patients receive a satisfying solution quickly and efficiently 24/7, while staff time is reduced.
The possibilities are almost endless. And Cloud9AI can manage the entire process and provide bespoke programming using a proven engagement model.
A Proven Model for Better Solutions
To ensure channel partners and their clients receive the best solution as quickly, efficiently, and cost-effectively as possible, Cloud9AI uses a seven-step model that has been proven to generate the best results. It includes:
- Discovery & Business Alignment
- Solution Architecture & Design
- Agile Development & Configuration
- Testing & Validation
- Deployment & Cutover
- Knowledge Transfer & Training
- Ongoing Support & Optimization
Unlock New Revenue Opportunities
Previously, many channel partners couldn’t compete for certain projects or clients because they lacked the in-house capabilities or a viable third-party solution. Cloud9AI is a true partner that helps channel partners expand deal size, introduce advanced capabilities, and compete for more opportunities.
White-Glove Service and Support
Cloud9AI is a division of Cloud9 Infrastructure, a Mitel Platinum Partner that provides an industry-leading managed private cloud. Channel partners and end users receive 100% U.S.-based, white-glove support, 24/7/365, from engineers who are experts in Mitel technology, AI, and the rapidly evolving convergence of telephony, contact center platforms, and cloud services.
To learn more about Cloud9AI, contact us at 800.947.0007 or mitel@Cloud9Infrastructure.com.
