Your customers’ sales teams, support desks, and back offices all work differently, and Mitel Workforce Experience (WX) is designed to match each of them.

Unlike communication platforms that lock users into a standard, enterprise-wide interface, Mitel WX adapts to each worker’s profile across phone, tablet, or desktop. Each user sees what they need and has key capabilities at their fingertips.

Named an Enterprise Tech Solution of the Year by Compass Intelligence at the 14th Annual CompassIntel Awards, Mitel WX provides a widget-based dashboard for every role, from frontline staff to executives, customized by user or department.

Mitel WX gives you a fresh reason to reconnect with existing clients and start new conversations with prospects. And because Cloud9 Infrastructure can handle as much of the technical work as you need, you can bring this new platform to market without expanding your own team.

What Makes Mitel WX a Next-Gen Solution?

Even though most workers no longer work primarily on desktops, many communications platforms are still designed around the desk. End users struggle to do their jobs and gather the critical information they need. Many resort to installing other software, sometimes without company approval, introducing security risks.

In a 2026 Mitel survey of 2,000 IT leaders and employees, 57% of workers said they waste time switching between an average of seven disconnected communication tools. With Mitel WX, those inefficiencies give way to one unified experience.

Mitel WX connects the entire workforce through calling, meetings, and messaging, as well as the specialized workflows required in industry-specific environments.

By building on the tools and workflows that users are familiar with, Mitel WX adds capabilities and efficiencies that let every user, from frontline to upper management, customize the interface to support how they actually work.

Designed for organizations of all sizes, Mitel WX offers a familiar softphone voice and chat experience, with a highly adaptable, widget-based design that brings together UC, CX, and third-party integrations, both general and industry-specific, for seamless internal and external communications.

Office workers can manage multiple conversation streams and workflow tools. Frontline employees get immediate communication and role-specific integrations when they need them. And contact center teams get direct access to the CRM and line-of-business applications they rely on. The result: Organizations gain an integrated communications experience that connects every team to the right tools.

How Does Cloud9 Infrastructure Support Mitel WX?

Cloud9 Infrastructure can provide remote programming services for Mitel WX and remote ongoing support services if needed.

Whether clients or prospects have cloud-based, hybrid, or on-premises systems, Cloud9 Infrastructure can manage or support any—or every—part of the process.

Cloud9 Infrastructure can demonstrate Mitel WX to your clients and prospects, and our engineers can educate your sales staff on the platform’s capabilities. We also provide comprehensive system design and assistance in installing and managing Mitel WX, including integration with customers’ existing operations and ongoing support.

Backed by White-Glove, U.S.-Based Support

As a leading Mitel Platinum Partner with 40+ years of Mitel-specific experience, Cloud9 Infrastructure provides white-glove, U.S.-based support 24/7/365. Channel partners connect directly to technical experts, not first-tier support staff reading from scripts, so your clients will get the most out of Mitel WX from Day One.

Contact us at 800.947.0007 or mitel@Cloud9Infrastructure.com for a free demo or more information.