by tarink | October 30, 2023 | VOIP Networks News
Spam phone calls, besides being an annoying waste of time, have an unpleasant side effect: they can prevent legitimate calls from going through. Telecommunications companies are increasingly more diligent about flagging calls as spam or potential spam, and people are...
by tarink | October 17, 2023 | Cloud9 Infrastructure News
“Jack of all trades, master of none” might be helpful if you find yourself stranded on an island in the middle of a reality show, but it’s not the best approach when choosing a telecommunications infrastructure. The more critical that communications are to an...
by tarink | September 28, 2023 | VOIP Networks News
There’s a rich source of client and employee data that can provide incredibly valuable strategic insights into your organization, and it’s hiding in plain sight. Your call center data can support critical decisions in every area of operations, including: Customer...
by tarink | September 25, 2023 | Cloud9 Infrastructure News
Infrastructure used to be so simple it could essentially be summed up in one word: Mitel. Resellers and channel partners had an easy, seamless, turnkey option for clients. With that turnkey option no longer available, what are the alternatives? Do any offer advantages...
by tarink | August 27, 2023 | VOIP Networks News
Artificial intelligence, or AI, has the potential to profoundly change the way organizations communicate with members, clients, customers, partners, and staff. “We need AI!” is something we hear regularly. But not everyone has a clear understanding of what AI can do...
