“Jack of all trades, master of none” might be helpful if you find yourself stranded on an island in the middle of a reality show, but it’s not the best approach when choosing a telecommunications infrastructure.

The more critical that communications are to an organization, the more critical the need for a partner that understands the technology thoroughly.

Today, organizations have many options for a telecommunications infrastructure, including Amazon Web Services, Microsoft Azure, and Google Cloud. Before making that choice, however, consider these three factors:

  • The services the infrastructure partner provides.
  • The infrastructure partner’s expertise and ability to support you and your services
  • How the infrastructure partner will affect your relationship with your customers.

Here’s how Cloud9 Infrastructure measures up to those factors.

Benefits of a Mitel Focus

The primary benefit of an infrastructure partner that specializes in Mitel and MiVoice Business solutions is a deep understanding of the products and technology. That means that every engineer and technical person at Cloud9 Infrastructure is laser-focused on Mitel, the Mitel channel community, and Mitel MiVoice Business (MiVB) licensing. Cloud9 Infrastructure is fully certified on MiVB software and is a Mitel exclusive partner, as well as a Mitel Platinum Partner fully endorsed by Mitel.

That focus allows Cloud9 Infrastructure to offer the first complimentary remote programming service to new channel partners. We can do the programming with your technical staff observing and working hand and hand with us so they can do it in the future. We can also offer this service as part of a turnkey offering if you prefer to outsource the remote programming/installation service due to bandwidth constraints or if your technicians are not quite ready yet (from a lack of certification/experience perspective) to perform the work. 

All of our Infrastructure as a Service (IaaS) solutions include the following:

  • Dedicated virtual servers
  • Unlimited inbound/outbound calling plan within the 48 contiguous United States
  • All calculation/collection/remittance of regulatory fees and taxes
  • Mitel CPQ support to assist in generating MiVB subscription quotes
  • All billing services (featuring the channel partner’s logo on the bill), payable to the channel partner
  • Intrado e911 services
  • Tier 2 and 3 support services

In addition, channel partners receive white-glove service and U.S.-based support, as well as a single point of contact for installation, training, and technical assistance. There are no monthly:

  • Minimum revenue requirements
  • Volume commitments
  • Onboarding fees

That’s a completely different experience from a partner that provides a data center and server space/server resources, leaving you with a service that offers no Mitel MiVB expertise to assist you. 

Enhancing Customer Relationships

What’s the most valuable asset of any company? Arguably, its customers and the relationship between the company and those customers.

Cloud9 Infrastructure will enhance that relationship without ever getting in the way. Our standard operating procedure is simple: your customers remain your customers, period. You manage and control the relationship. Following the same rules of engagement as Mitel, Cloud9 Infrastructure will NEVER compete for your customers. Our job is to help you become an even more valuable resource to clients by providing whatever resources and expertise you and your customers need.

As a leading Mitel expert with decades of experience, Cloud9 Infrastructure can provide the infrastructure and services you and your clients need. To learn more about Cloud9 Infrastructure and how we can support your organization, please contact us by calling 800.947.0007, emailing, or visiting

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How To Choose The Right Infrastructure Provider

Channel partners have several options when choosing the right Infrastructure as a Service (IaaS) provider. Learn what to look for when evaluating IaaS solutions.


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If your organization needs a secure, flexible, and scalable communications solution backed by white-glove service, please contact us for a free consultation.