Insights

Towner Communications Systems (TCS) of Jefferson City, Mo., has been a long-time Mitel dealer for decades, almost exclusively offering Mitel solutions to customers. When Mitel Flex was released, the company embraced the new platform so successfully that it was named MiCloud Flex Partner of the Year 2021.

TCS knew Mitel Flex, coupled with Mitel hardware, provided a seamless, robust, secure, scalable experience for clients. When Mitel announced that it would no longer provide the Infrastructure as a Service (IaaS) portion of the MiVoice Business (MiVB) Flex offering, the firm had to pivot. The challenge: Find a partner that offered a high level of technical expertise and shared its commitment to clients.

“We’ve been in business since 1947, and we’ve always had a small-town feel in the way we take care of our customers,” noted Tim Petty, TCS Vice President of Sales and Marketing. “When you call us, somebody live answers the phone.”

Shared Values, Shared Technology

Quickly, TCS discovered that Cloud9 Infrastructure offered the same high level of expertise and commitment to its customers. In particular, Petty praised Cloud9 Infrastructure’s excellent communications and responsiveness, even during evenings and weekends. Both pre-sale and post-sale, Cloud9 Infrastructure experts have worked with TCS as a true partner for clients who wanted all the benefits of a private, managed cloud solution.

As Mitel began winding down Mitel Flex, TCS told clients they could supply their own data center through a third party, host the telecommunications platform themselves, or use Cloud9 Infrastructure’s solution—the only IaaS offering created specifically for Mitel systems.

“Knowing that Cloud9 Infrastructure built this data center for Mitel made it a simple process for our customers,” said Petty. “Cloud9 Infrastructure allowed our customers to enjoy the benefits they’ve had with us for many years and then some, with their own expertise in the Mitel arena. It’s been a phenomenal experience.” TCS continues to own and manage the relationships with its customers, with Cloud9 Infrastructure providing support and technical expertise in the background to TCS.

For TCS, having clients use the Cloud9 Infrastructure platform makes managing both the client relationship and the technology easier. Cloud9 Infrastructure provides an experience tailored to each client’s needs, which TCS found both refreshing and unusual. The firm also appreciates that Cloud9 Infrastructure manages taxes, regulatory fees, and other behind- the-scenes legal and compliance tasks.

“Cloud9 Infrastructure has helped us paint the picture and help the customer understand what they’re getting and the benefits of the solution,” Petty said. “Cloud9 Infrastructure has been a great asset.”

A Premier Managed Private Cloud Experience

Cloud9 Infrastructure offers an end-to-end, turnkey solution that increases the value channel partners bring to clients with MiVoice Business (MiVB) licenses. As a Mitel Platinum Partner, Mitel Exclusive Partner, and a Mitel-approved/endorsed IaaS provider, Cloud9 Infrastructure can provide Mitel-specific IaaS solutions that channel partners and their clients need, backed with white-glove service and U.S.-based support. Most importantly, channel partners retain the client relationship and remain the client’s point of contact.

To learn more, please contact us by calling 800.947.0007, emailing mitel@cloud9infrastructure.com, or visiting cloud9infrastructure.com.

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If your organization needs a secure, flexible, and scalable communications solution backed by white-glove service, please contact us for a free consultation.