Infrastructure used to be so simple it could essentially be summed up in one word: Mitel. Resellers and channel partners had an easy, seamless, turnkey option for clients.

With that turnkey option no longer available, what are the alternatives? Do any offer advantages over Mitel’s infrastructure?

The answers to those questions involve five factors:

  • Technical expertise
  • Experience level
  • Service and support
  • Customer relationship
  • Scope of services

Breaking Down the Factors

Generally, technical expertise and experience level are closely related. How long has the company been providing infrastructure services? Does their expertise include the types of systems and installations your customers typically need? Are they able to solve issues quickly?

Service and support are critical. U.S.-based service 24/7/365 is the gold standard. Anything less is a compromise.

Customer relationship, specifically who “owns” it, is equally critical, especially to the bottom line. Does the infrastructure provider manage the client relationship, or do you? When the client has questions or needs support, are you the first point of contact? Keeping client relationships is important and pays off in the long run.

Finally, can the infrastructure partner provide everything you need? There are significant penalties for mismanaging compliance. 

Cloud9 Infrastructure: Checking All the Boxes

Cloud9 Infrastructure, an exclusive Mitel Platinum Partner that is also fully endorsed by Mitel, has been providing turnkey infrastructure services since 2004. Backed by U.S.-based 24/7/365 support and white-glove service, we help Mitel channel partners and resellers provide secure, flexible, reliable, integrated managed private cloud solutions. Now that Mitel is exiting the infrastructure space, we’ve partnered with Mitel to fill that void.

With Cloud9 Infrastructure, you keep and manage the client relationship. Cloud9 Infrastructure manages 100% of the Infrastructure as a Service (IaaS), which includes the following:

  • Dedicated virtual servers
  • Unlimited inbound/outbound calling plan within the 48 contiguous United States
  • All calculation/collection/remittance of regulatory fees and taxes
  • All billing services (with the channel partner’s logo on the bill)
  • Intrado e911 services
  • Tier 2 and 3 support services

Channel partners can opt for a turnkey service or choose which aspects to keep in-house. 

Best of all, there are no monthly minimum revenue requirements, volume commitments, or onboarding fees, and Cloud9 Infrastructure follows the same rules of engagement as Mitel.  Cloud9 Infrastructure will NEVER compete with channel partners for their customers.

Special Mitel Promotion

Cloud9 Infrastructure can help channel partners take advantage of Mitel’s current promotion: If a channel partner buys a Mitel phone (6920w, 6930w or 6940w models) and a MiVoice business (MiVB) subscription license, the MiVB license is free for 12 months.

Channel partners who use the Mitel promotion can also take advantage of the Cloud9 Infrastructure promotion: three months of free Cloud9 Infrastructure user licenses.

To learn more about Cloud9 Infrastructure, please contact us by calling 800.947.0007, emailing, or visiting

Mitel PowerUp News (Product Portfolio Updates)

How To Choose The Right Infrastructure Provider

Channel partners have several options when choosing the right Infrastructure as a Service (IaaS) provider. Learn what to look for when evaluating IaaS solutions.


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