by tarink | July 19, 2021 | VOIP Networks News
Few things are more frustrating to customers than having to repeat the same information over and over. A customer emails a question or complaint. They call to follow up and have to repeat everything. Or they start an online chat and, again, they have to start from...
by tarink | May 24, 2021 | VOIP Networks News
Multi-instance vs. multi-tenant may sound like an obscure debate telecom engineers might have at happy hour. But if you want a system with maximum performance, reliability, and security, it’s an important question to ask. Chances are, your UCaaS partner set up your...
by tarink | April 26, 2021 | VOIP Networks News
CHERRY HILL, N.J. (April 27, 2020) — Can a world-renowned university continue to provide a high-quality education, conduct research, and collaborate in the midst of a global pandemic? With a Unified Communications as a Service (UCaaS) system that makes it easy for...
by tarink | April 22, 2021 | VOIP Networks News
CHERRY HILL, N.J. (April 23, 2020) — For a hospital, the ability for medical personnel, families, patients, and other stakeholders to quickly, efficiently, and accurately communicate is critical. That’s what Community Memorial Hospital, a rural hospital in New York...
by tarink | March 1, 2021 | VOIP Networks News
Business agility is one of the most fundamental components of a successful company. When the pandemic erupted last year, we saw exactly how agility helped organizations continue to run even when presented with massive shifts to their everyday operations. An agile...
