by Hope Weil | November 30, 2023 | VOIP Networks News
Many organizations, especially educational institutions, find that the slower pace at the end of the year makes this a good time to think about technology upgrades or migrations. One recommendation: Before making wholesale changes, consider working with a partner that...
by Hope Weil | November 27, 2023 | Cloud9 Infrastructure News
With 911 compliance becoming stricter and more critical than ever, choosing the right infrastructure provider offers the easiest path to avoiding issues and penalties. It’s helpful to understand how 911 emergency services have evolved and how the industry is changing...
by Hope Weil | October 30, 2023 | VOIP Networks News
Spam phone calls, besides being an annoying waste of time, have an unpleasant side effect: they can prevent legitimate calls from going through. Telecommunications companies are increasingly more diligent about flagging calls as spam or potential spam, and people are...
by Hope Weil | October 17, 2023 | Cloud9 Infrastructure News
“Jack of all trades, master of none” might be helpful if you find yourself stranded on an island in the middle of a reality show, but it’s not the best approach when choosing a telecommunications infrastructure. The more critical that communications are to an...
by Hope Weil | September 28, 2023 | VOIP Networks News
There’s a rich source of client and employee data that can provide incredibly valuable strategic insights into your organization, and it’s hiding in plain sight. Your call center data can support critical decisions in every area of operations, including: Customer...
