by Kaitlyn Cote | January 6, 2025 | VOIP Networks News
Artificial intelligence, or AI, can do things every call center manager has dreamed of, but never thought could happen. Improve the customer experience. Generate advanced metrics that are critical to strategic planning. Cut costs. Boost efficiency. Free human...
by Kaitlyn Cote | December 3, 2024 | VOIP Networks News
With softphones, cell phones, wireless headsets, and every other way employees can communicate, many organizations are either eliminating desk phones or thinking about it. And with many employees working remotely, often using their own phones or a company-issued cell...
by Kaitlyn Cote | November 11, 2024 | VOIP Networks News
Artificial Intelligence (AI) can turbocharge the customer experience, add new levels of efficiency, boost employee morale, offer seamless integration across hybrid work environments, and improve metrics across the board. When combined with Mitel technology, the...
by Kaitlyn Cote | October 28, 2024 | VOIP Networks News
No matter what an organization does, a high-performance communications system offers many competitive advantages (even if the organization has no “competition” per se): Increased efficiency Higher staff morale Greater loyalty and better relationships with clients,...
by Kaitlyn Cote | September 3, 2024 | VOIP Networks News
Every organization communicates differently internally, with its business partners, and with its customers. That’s why a communications system that works perfectly for one organization’s operations and workflow can be completely out of sync for another. VOIP Networks...
