Organizations are increasingly interested in how new capabilities can make their unified communications system an even greater asset. Many are exploring ways to add AI, integrate unified communications with business systems, or streamline their contact centers.
Leveraging the power of multiple AI providers, Cloud9AI, a division of VOIP Networks, designs, integrates, and supports custom solutions that embed AI directly into an organization’s operations.
A Solid Foundation for AI-Driven Communications
As a Mitel Platinum Partner, VOIP Networks can seamlessly integrate AI with Mitel’s unified communications (UC) solutions to help organizations enjoy all the benefits of AI: faster, more efficient operations, greater customer satisfaction, and streamlined business processes.
A direct SIP peering connection between VOIP Networks and IntelePeer provides a faster, more efficient foundation for AI-driven communications, enabling real-time voice workflows without the limitations of standard integrations.
Cloud9AI also brings experience across a wide range of AI platforms—including OpenAI, Google, Microsoft Azure AI Foundry, and Talkative—giving organizations the flexibility to incorporate the tools that best support their existing systems and goals.
This combination of infrastructure, partnerships, and platform flexibility enables organizations to move beyond experimentation and apply AI in meaningful, operational ways.
Practical AI, Seamlessly Integrated into Your Operations
Detailed AI-driven analytics provide richer insights into both customer behavior and staff efficiency and performance. Managers see what the highest-rated agents do differently, so staff can emulate the top performers. They learn the sticking points during the sales process and the information customers frequently request. They can adjust staffing on the fly based on the most popular appointment times and learn to engage audience members more effectively.
In addition to providing insight, AI can also handle many routine requests without human participation. If a customer or patient wants to reschedule an appointment, for example, an AI agent can:
- Answer the call
- Identify the reason for the call
- Access relevant records
- Check availability
- Offer alternative times
- Update schedules and systems
- Send confirmations and reminders via email or text
Customers receive fast, convenient service 24/7, while staff time is reduced. And this is just one example of how Cloud9AI brings practical AI into everyday operations across industries.
To support these outcomes, Cloud9AI develops solutions tailored to each organization’s systems and workflows.
Purpose-Built Solutions for Your Communications Environment
Many organizations want to enhance their unified communications environment with AI but lack the internal resources or expertise to implement it effectively. VOIP Networks designs, develops, and deploys solutions tailored to each organization’s systems and workflows, including:
- Voicemail transcription with AI-generated summaries
- Automated post-call summaries for CRM logging
- AI receptionists and intelligent auto attendants with real-time voice interaction to answer questions about your company
- Real-time transcription, sentiment analysis, and quality assurance insights
- Contact center agent assist tools
- Intelligent scheduling and workflow automation
- And other custom process enhancements
These solutions reduce manual effort, improve operational efficiency, and provide deeper visibility into customer interactions and team performance.
VOIP Networks manages the entire process—from initial design through deployment, training, and ongoing support—using a proven engagement model tailored to each client’s environment.
A Proven Model for Better Solutions
To ensure organizations receive the best solution as quickly, efficiently, and cost-effectively as possible, VOIP Networks uses a seven-step model designed to deliver consistent, high-quality results. It includes:
- Discovery & Business Alignment
- Solution Architecture & Design
- Agile Development & Configuration
- Testing & Validation
- Deployment & Cutover
- Knowledge Transfer & Training
- Ongoing Support & Optimization
White-Glove Service and Support
All VOIP Networks customers receive 100% U.S.-based, white-glove support, 24/7/365, from engineers who are experts in Mitel technology, AI, and the rapidly evolving convergence of UC, contact center platforms, and cloud services. Clients receive ongoing training as well: not only when a system is initially set up, but whenever an organization adds personnel or wants a refresher. When new capabilities are implemented, VOIP Networks ensures that end users understand how to get the most from the additions.
To learn more about Cloud9AI, contact us at 800.494.0000 or sales@voipnetworks.com.
