by Kaitlyn Cote | June 25, 2024 | VOIP Networks News
The benefits of a cloud-based system are many: it’s flexible, can be accessed from almost anywhere, and adding capabilities and integrating the system with other software is relatively easy. The benefits of an on-premises system are also many: easy to manage and...
by Puja Das | June 11, 2024 | VOIP Networks News
Is voicemail dead? An increasing number of people wish it was. Many people won’t even check a voicemail that comes from an unknown number. Those who do are forced to sit through what may be a long message or wait until they’re in a quiet, uninterrupted space so they...
by Kaitlyn Cote | April 19, 2024 | VOIP Networks News
Integrating advanced texting capabilities into your communications just got easier. Cloud9 TextMe can text-enable business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust,...
by Kaitlyn Cote | April 15, 2024 | Cloud9 Infrastructure News
Cloud9 Infrastructure now offers one of the most-requested capabilities for channel partners and the clients they serve: texting. Your customers can now text-enable their business telephone numbers, sending business text messages without exposing employees’ personal...
by Kaitlyn Cote | April 3, 2024 | VOIP Networks News
BACKGROUND With eight branches in New Jersey and Pennsylvania and a not-for-profit mission, First Harvest Credit Union had to provide excellent, reliable service to its members as cost-effectively as possible. The credit union has a busy contact center in its main...
