Connecting a Hybrid Workforce

Connecting a Hybrid Workforce

As the pandemic begins to recede, many organizations are maintaining a remote or hybrid workforce. Most of these companies place a high priority on seamless communications between staff and clients, whether staff is on-site or working remotely. In addition, many...
How to Build a World-Class Customer Contact Center

How to Build a World-Class Customer Contact Center

A pop-up that shows an agent the customer’s account information as the agent is answering the call. A chatbot that uses artificial intelligence to answer customer questions quickly and accurately. A forecaster that tells a call center supervisor whether they have the...