by tarink | December 3, 2019 | VOIP Networks News
Customer experience and call centers have evolved greatly over the past few years. Virtual technology and cloud communications have risen to the forefront of the conversation and continue to impact the business landscape. Here are some of the top customer experience...
by tarink | September 3, 2019 | VOIP Networks News
Most businesses hold service at their core. Regardless of your offering, the level of service you provide is an important factor in a customer’s decisions to continue patronizing your company. Poor service can cost a business millions (or more) per year. That...
by tarink | March 29, 2019 | VOIP Networks News
As digital transformation progresses, the business market is seeing a major shift in customer experience and support. As part of human nature, consumers are ever-evolving and there is a need for companies to keep up. To do so, industry leaders are turning to the...
by tarink | May 21, 2018 | VOIP Networks News
The goal of any business is to offer positive customer experience, efficiency, and, of course, sell as much as possible. However, being a market leader is no longer dependent on the best service, product, or price. Market leadership within any industry is now...
by tarink | March 28, 2018 | VOIP Networks News
Increasingly, businesses are using artificial intelligence (AI) in unified communications (UC) to streamline customer experiences. As we discuss in our previous article, UC is shifting from a simple communication platform to a critical link for businesses and their...
