CHERRY HILL, N.J. (April 23, 2020) — For a hospital, the ability for medical personnel, families, patients, and other stakeholders to quickly, efficiently, and accurately communicate is critical.
That’s what Community Memorial Hospital, a rural hospital in New York State, wanted. With six locations, the hospital also needed a scalable system, backed by responsive service.
Enter VOIP Networks, with a complete solution that included capabilities such as call reporting, call recording, and an Integrated Voice Response (IVR) system. Based on VOIP Networks’ Cloud9 Unified Communications as a Service (UCaaS) platform, the system is scalable and flexible, making it easy for the hospital to add additional features or locations at minimal cost with no service disruptions. By using multiple data centers, the cloud-based system has business continuity baked in.
“VOIP Networks heard everything we said about our previous communication experiences and our wish list, and they delivered,” said Mike Westcott, the hospital’s manager of information technology. “It was important to us to have a system with multiple data centers for maximum up-time.”
“We’re excited to partner with Community Memorial Hospital,” said VOIP Networks President and CEO Chuck Reagan. “We recognize their critical role in the community, and we’re honored to support them.”
To learn more about VOIP Networks, please contact Chuck Reagan at (856) 669-5104.
About VOIP Networks
VOIP Networks provides businesses of all sizes with unified communications solutions. The company’s Cloud 9 UCaaS platform is powered by Mitel, trusted by 70 million business users in more than 100 countries. Founded in 1984, VOIP Networks offers expertise in on-premises, virtual, and state-of-the-art cloud communications. VOIP Networks offers a complete, end-to-end solution with white-glove service as the standard.
About Community Memorial Hospital
Community Memorial Hospital primarily serves a population of 45,000 people in 27 communities throughout Madison County and the eastern sections of Onondaga County, as well as parts of Chenango and Oneida Counties. As a 25-bed critical-access hospital and a cornerstone of primary and specialty care in the region, Community Memorial Hospital is a safety net for the people of Central New York, dedicated to treating all patients regardless of ability to pay.