by tarink | February 22, 2022 | VOIP Networks News
A pop-up that shows an agent the customer’s account information as the agent is answering the call. A chatbot that uses artificial intelligence to answer customer questions quickly and accurately. A forecaster that tells a call center supervisor whether they have the...
by tarink | August 25, 2021 | VOIP Networks News
Many businesses are finding that their old, on-premises telecommunication system is rapidly becoming outdated. It lacks capabilities that would make the organization more efficient. It’s cumbersome to manage a hybrid workforce with some staff on-site and others...
by tarink | July 19, 2021 | VOIP Networks News
Few things are more frustrating to customers than having to repeat the same information over and over. A customer emails a question or complaint. They call to follow up and have to repeat everything. Or they start an online chat and, again, they have to start from...
by tarink | December 7, 2020 | VOIP Networks News
The new era of the workplace has called on business professionals to be innovative and agile in finding ways for colleagues to come together. While hosting virtual events has been a concept since the nineties, their popularity has skyrocketed in 2020 due to the social...
by tarink | September 29, 2020 | VOIP Networks News
The reality of the socially-distant world we’re currently living in requires a new level of strategy for how we communicate. Because face-to-face interaction is often not an option anymore, many businesses looking to hire new candidates are experiencing remote hiring...
