by Hope Weil | September 28, 2023 | VOIP Networks News
There’s a rich source of client and employee data that can provide incredibly valuable strategic insights into your organization, and it’s hiding in plain sight. Your call center data can support critical decisions in every area of operations, including: Customer...
by Hope Weil | September 25, 2023 | Cloud9 Infrastructure News
Infrastructure used to be so simple it could essentially be summed up in one word: Mitel. Resellers and channel partners had an easy, seamless, turnkey option for clients. With that turnkey option no longer available, what are the alternatives? Do any offer advantages...
by Hope Weil | August 27, 2023 | VOIP Networks News
Artificial intelligence, or AI, has the potential to profoundly change the way organizations communicate with members, clients, customers, partners, and staff. “We need AI!” is something we hear regularly. But not everyone has a clear understanding of what AI can do...
by Hope Weil | August 24, 2023 | Cloud9 Infrastructure News
In broad terms, there are two basic ways to build a communications solution through Infrastructure as a Service (IaaS), where computing services are supplied by a cloud services provider: work with a turnkey provider or piece together an infrastructure using multiple...
by Hope Weil | August 3, 2023 | VOIP Networks News
When it comes to cloud computing, not all clouds are created equal. Many Unified Communications as a Service (UCaaS) solutions use public clouds, which offer scalability and savings. As communication systems have evolved, some enterprise organizations built private...
