by Kaitlyn Cote | February 25, 2025 | VOIP Networks News
Software that works together helps organizations operate more efficiently. Otherwise, users are forced to switch applications, enter duplicate information, and waste time on repetitive tasks. Such inefficiencies can lead to frustrated employees, unhappy customers,...
by Kaitlyn Cote | January 28, 2025 | VOIP Networks News
With the end of the fiscal year and the start of the next on the horizon, many schools are considering upgrades and changes to their communications system. Money in the budget that has yet to be spent, or a new allocation for the new fiscal year, is an excellent...
by Kaitlyn Cote | January 6, 2025 | VOIP Networks News
Artificial intelligence, or AI, can do things every call center manager has dreamed of, but never thought could happen. Improve the customer experience. Generate advanced metrics that are critical to strategic planning. Cut costs. Boost efficiency. Free human...
by Kaitlyn Cote | December 3, 2024 | VOIP Networks News
With softphones, cell phones, wireless headsets, and every other way employees can communicate, many organizations are either eliminating desk phones or thinking about it. And with many employees working remotely, often using their own phones or a company-issued cell...
by Kaitlyn Cote | November 11, 2024 | VOIP Networks News
Artificial Intelligence (AI) can turbocharge the customer experience, add new levels of efficiency, boost employee morale, offer seamless integration across hybrid work environments, and improve metrics across the board. When combined with Mitel technology, the...
