by Kaitlyn Cote | July 11, 2025 | VOIP Networks News
Compliance has probably caused more sleepless nights than almost any other business issue. If an employee skips a legally required disclosure during a client call, or a quarterly form isn’t filed by the deadline, regulators start combing through records and asking...
by Kaitlyn Cote | June 25, 2025 | VOIP Networks News
Partnership Brings Advanced Contact Center Analytics to VOIP Networks’ Customers CHERRY HILL, N.J – June 26, 2025—VOIP Networks, a Mitel Platinum Partner and Mitel-exclusive provider of unified communication solutions, today announced a strategic...
by Kaitlyn Cote | June 17, 2025 | VOIP Networks News
Various situations require organizations to notify many people quickly. These cases range from crises, such as an active shooter on campus or a building flood, to daily company updates, such as parking instructions or a weather-related closure. If a server goes...
by Kaitlyn Cote | May 8, 2025 | VOIP Networks News
Mitel recently announced that tariffs will mean price increases on certain equipment as of June 1. VOIP Networks offers several options for clients to avoid those price increases, even if they don’t need equipment now. What Products Are Affected? As of June 1, the...
by Kaitlyn Cote | May 7, 2025 | VOIP Networks News
Your contact center is a rich source of data. Every day, that data can give deep insights into both customer satisfaction and employee efficiency and performance. Mitel MiVoice Business (MiVB) and MiContact Center provide reports that offer useful insights. Managers...
