by Kaitlyn Cote | February 25, 2025 | Cloud9 Infrastructure News
Clients and prospects require programming as part of their communications system. It may be as simple as adding a capability to existing phones or as complex as integrating their unified communications system with existing CRM, ERP, ticketing, and other software. They...
by Kaitlyn Cote | January 28, 2025 | Cloud9 Infrastructure News
Now is the time when schools and other educational institutions are planning their budgets for the next fiscal year. For many, reevaluating their communications system’s cost, efficiency, capabilities, and emergency with an eye towards upgrading or replacement is part...
by Kaitlyn Cote | January 6, 2025 | Cloud9 Infrastructure News
Do your clients and prospects know what artificial intelligence (AI) can do for them? AI can do things every call center manager has dreamed of, but never thought could happen: Improve the customer experience. Generate advanced metrics that guide strategic planning....
by Kaitlyn Cote | December 3, 2024 | Cloud9 Infrastructure News
Chances are, you may encounter a prospect who wants to add or replace an on-premises system. That’s what they know. That’s what they’re comfortable with. That’s what they’re asking you to provide. And why wouldn’t you? After all, the customer knows what they want. But...
by Kaitlyn Cote | November 11, 2024 | Cloud9 Infrastructure News
Do you have clients or prospects who have an on-premises system that they feel secure with but who could really benefit from everything a cloud-based system has to offer? If every client had similar communications needs, your job would be much simpler. But many...
