by tarink | September 3, 2019 | VOIP Networks News
Most businesses hold service at their core. Regardless of your offering, the level of service you provide is an important factor in a customer’s decisions to continue patronizing your company. Poor service can cost a business millions (or more) per year. That...
by tarink | March 29, 2019 | VOIP Networks News
As digital transformation progresses, the business market is seeing a major shift in customer experience and support. As part of human nature, consumers are ever-evolving and there is a need for companies to keep up. To do so, industry leaders are turning to the...
by tarink | May 21, 2018 | VOIP Networks News
The goal of any business is to offer positive customer experience, efficiency, and, of course, sell as much as possible. However, being a market leader is no longer dependent on the best service, product, or price. Market leadership within any industry is now...
by tarink | March 28, 2018 | VOIP Networks News
Increasingly, businesses are using artificial intelligence (AI) in unified communications (UC) to streamline customer experiences. As we discuss in our previous article, UC is shifting from a simple communication platform to a critical link for businesses and their...
by tarink | February 28, 2018 | VOIP Networks News
Unified communications (UC) is currently in a stage of transformation, moving from a simple platform for workplace collaboration to a pivotal link for powerful business software integrations. Key players in this UC evolution are application programming interfaces...
