by Kaitlyn Cote | May 8, 2025 | VOIP Networks News
Mitel recently announced that tariffs will mean price increases on certain equipment as of June 1. VOIP Networks offers several options for clients to avoid those price increases, even if they don’t need equipment now. What Products Are Affected? As of June 1, the...
by Kaitlyn Cote | May 7, 2025 | VOIP Networks News
Your contact center is a rich source of data. Every day, that data can give deep insights into both customer satisfaction and employee efficiency and performance. Mitel MiVoice Business (MiVB) and MiContact Center provide reports that offer useful insights. Managers...
by Kaitlyn Cote | February 25, 2025 | VOIP Networks News
Software that works together helps organizations operate more efficiently. Otherwise, users are forced to switch applications, enter duplicate information, and waste time on repetitive tasks. Such inefficiencies can lead to frustrated employees, unhappy customers,...
by Kaitlyn Cote | January 28, 2025 | VOIP Networks News
With the end of the fiscal year and the start of the next on the horizon, many schools are considering upgrades and changes to their communications system. Money in the budget that has yet to be spent, or a new allocation for the new fiscal year, is an excellent...
by Kaitlyn Cote | January 6, 2025 | VOIP Networks News
Artificial intelligence, or AI, can do things every call center manager has dreamed of, but never thought could happen. Improve the customer experience. Generate advanced metrics that are critical to strategic planning. Cut costs. Boost efficiency. Free human...
