by tarink | June 6, 2024 | Cloud9 Infrastructure News
When Mitel announced the end of life (EOL) for MiVoice Call Recording (MiVCR) (formerly OAISYS), channel partners knew they needed to think about migrating their clients to another call recording solution. That time is now. Per Mitel, “as of June 30, 2024, the Mitel...
by Kaitlyn Cote | April 19, 2024 | VOIP Networks News
Integrating advanced texting capabilities into your communications just got easier. Cloud9 TextMe can text-enable business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust,...
by Kaitlyn Cote | April 15, 2024 | Cloud9 Infrastructure News
Cloud9 Infrastructure now offers one of the most-requested capabilities for channel partners and the clients they serve: texting. Your customers can now text-enable their business telephone numbers, sending business text messages without exposing employees’ personal...
by Kaitlyn Cote | April 3, 2024 | VOIP Networks News
BACKGROUND With eight branches in New Jersey and Pennsylvania and a not-for-profit mission, First Harvest Credit Union had to provide excellent, reliable service to its members as cost-effectively as possible. The credit union has a busy contact center in its main...
by Kaitlyn Cote | March 20, 2024 | Cloud9 Infrastructure News
Choosing an infrastructure for your clients’ MiVoice Business (MiVB) licenses isn’t an easy decision, and Mitel channel partners have several options. Only one of those options is a Mitel Platinum Partner and Mitel Exclusive Partner with decades of experience with...
