by Kaitlyn Cote | May 7, 2025 | VOIP Networks News
Your contact center is a rich source of data. Every day, that data can give deep insights into both customer satisfaction and employee efficiency and performance. Mitel MiVoice Business (MiVB) and MiContact Center provide reports that offer useful insights. Managers...
by Kaitlyn Cote | April 28, 2025 | Cloud9 Infrastructure News
Last year, Mitel announced the End-of-Life (EOL) of MiVoice Connect, with all support ending by December 31, 2029. That doesn’t mean channel partners with MiVoice Connect customers can wait to act. At the end of this year, Mitel will stop design support for MiVoice...
by Kaitlyn Cote | April 2, 2025 | Cloud9 Infrastructure News
Requests for proposals, or RFPs, can be lucrative sources of new business. These documents can also require a lot of resources to answer, with no guarantee of a successful outcome. When in-house experts are stretched thin or unavailable, some channel partners decide...
by Kaitlyn Cote | February 25, 2025 | VOIP Networks News
Software that works together helps organizations operate more efficiently. Otherwise, users are forced to switch applications, enter duplicate information, and waste time on repetitive tasks. Such inefficiencies can lead to frustrated employees, unhappy customers,...
by Kaitlyn Cote | February 25, 2025 | Cloud9 Infrastructure News
Clients and prospects require programming as part of their communications system. It may be as simple as adding a capability to existing phones or as complex as integrating their unified communications system with existing CRM, ERP, ticketing, and other software. They...
