Artificial Intelligence (AI) that makes customers happier. Quick, accurate highlights from any voicemail that can be skimmed in seconds. An upgrade that boosts the number of people who answer your organization’s calls by 56% (and ups incremental income by 18-20%).
These are just some of the capabilities that Cloud9 Infrastructure debuted at the recent Mitel Executive Partner Summit in Chicago, courtesy of Cloud9ai. And channel partners who help their clients leverage advanced AI build loyalty and boost their bottom lines—while Cloud9 Infrastructure does the work.
See how Cloud9ai can help channel partners boost efficiency and increase employee and customer satisfaction for their clients.
AI Receptionist
The vast majority of calls that most organizations receive can be handled initially without human intervention. AI Receptionist greets the caller with a cheerful, human voice. If the caller responds in a language other than English, the system immediately switches to that language to put them at ease. The conversation is dynamic and natural. The system can look up the caller’s records, route the caller to the correct person or department, and schedule appointments, all faster and more efficiently than a human. And it can boost customer engagement and satisfaction 24/7.
AI Info Line
Instead of asking customers to wade through a phone tree for answers, AI analyzes and responds as a human expert would. No more, “press 1 for hours and location, press 2 for ticket pricing.” AI can also go beyond callers’ questions to make helpful suggestions, such as, “It sounds like you have a family. Would you like to know about family passes?” Callers get answers and helpful information quickly and efficiently, without having to listen to information they aren’t interested in.
Voicemail Intelligence
This smart, cloud-based transcription service uses AI to summarize key information from any voicemail to create actionable context, then emails the summary and full transcription for easy reading, tracking, searching, and response. It’s secure, simple to manage, and works with any email address.
TextMe
TextMe offers enterprise-level texting from your business phone number (e.g., DID and/or toll-free). This solution offers far greater functionality than a traditional cell phone text app while protecting employees’ personal contact information. Using the contact information in your corporate directories, the app can auto-reply when specific keywords are detected, text as many numbers as needed, and integrate with Office 365, Microsoft Teams, leading CRMs, and other software.
Branded Call Display
With Branded Call Display, organizations eliminate Caller ID systems from tagging their calls as “Unknown Number,” “SPAM,” or “Potential Spam.” Instead, voice calls come through with an organization’s name and phone number. Companies can increase call response rates by 56%, boost incremental revenue by 18-22%, and protect their brands by providing an authenticated experience. Even better, authentication eliminates the hours wasted on needless callbacks and multiple calls.
Schedule a Live AI Demo
Cloud9 Infrastructure will design a free, live AI demo specifically designed to demonstrate any of these capabilities for channel partners and their clients, so everyone understands exactly how these solutions will work for them. All capabilities are backed by U.S.-based, white-glove support 24/7/365 and include comprehensive training.
To learn how Cloud9 Infrastructure can provide AI-based solutions for your organization, contact us at 800.947.0007 or mitel@Cloud9Infrastructure.com.
