Mitel and the MiVoice Business (MiVB) platform have long been industry leaders. But not everyone has the technical capability or bandwidth to support that Mitel technology. The good news is that Cloud9 Infrastructure has the expertise to provide remote programming and remote on-going support services for the Mitel MiVB suite of applications and can offer such service to you.

It’s as seamless as seamless gets.

A Strategic Partner. Period.

It’s important to know upfront that Cloud9 Infrastructure is your strategic partner, working for you. Cloud9 Infrastructure will never compete for your customers; we follow the same rules of engagement as Mitel. Cloud9 Infrastructure offers a turnkey, purpose-built managed private cloud Infrastructure as a Service (IaaS) solution for your Mitel MiVB license customers. You own and manage the relationship with your clients, while we work behind the scenes to provide as much support and expertise as you need, period. As stated above, we strictly adhere to Mitel’s rules of engagement, which means we will never compete with you for your clients.

Flexible Support Throughout the Process

Cloud9 Infrastructure can be an invaluable partner even before the client engagement. For example, our technical team can support you during the sales process, offering Mitel sales engineering/configuration design assistance and Mitel CPQ expertise. We can provide remote programming services, ongoing remote support services, and sales assistance services for Mitel channel partners.

What if a potential client is looking to implement a specific Mitel application that’s a deal-maker or a deal-breaker, such as Mitel Interactive Recording (MIR), MiCC, integration with a specific CRM, etc.? Cloud9 Infrastructure can provide the remote programming service for such applications, if needed.

In addition, we can generate quotes and design a solution wrapped around a Cloud9 Infrastructure managed private cloud solution, including Visio renderings of proposed systems. If your technical staff just wants another set of eyes and ears to brainstorm solutions, we can do that as well.

Going Beyond Mitel

If clients require services that Mitel doesn’t offer, Cloud9 Infrastructure can add capabilities that complement the Mitel solution, including but not limited to:

• Enterprise-level texting
• eFaxing
• MS Teams integration with direct routing

Why Cloud9 Infrastructure

While Mitel focuses on enhancing the industry-best MiVB services, channel partners who sell Mitel face the challenge of finding the best infrastructure provider to house their MiVB licenses (CapEx or subscription).

Cloud9 Infrastructure can provide any level of pre-sale and after-sale remote support desired, from a complete, turnkey package to assistance with a single technical issue.

Complete turnkey means channel partners can offload both initial remote programming services and remote, ongoing support services to Cloud9 Infrastructure. These essential services are provided to channel partners, who remain the client contact.

Please contact us or call 800.947.0007 to learn more about everything Cloud9 Infrastructure can offer you and your team.