Integrating advanced texting capabilities into your communications just got easier. Cloud9 TextMe can text-enable business telephone numbers, sending business text messages without exposing employees’ personal contact information.

Cloud9 TextMe is a robust, enterprise-level text solution that far exceeds the capabilities of phone apps. This scalable, cloud-based solution can drive marketing, customer service, and customer engagement and loyalty in ways that email and automated phone calls can’t. The application is easy to install and will quickly become a key component of your communications, with many of the same robust capabilities as your other communications tools. Cloud9 TextMe has its own domain, making it more secure, and it’s easy to use and manage.

Advanced Text Features

Your staff can use any device (not just cell phones) and get the benefits of these features:

• Multi-Device Sync & Support. Use multiple devices for one monthly fee. Texting is not limited to specific devices.
• MMS Support. Send and receive messages with rich media support (not just texts).
• Organized Contacts. Multiple devices can share and sync business and personal contacts. Users do not have to compile and manage their own contact lists.
• Scheduled Messages & Blasts. Individual and multiple messages can be scheduled and integrated with other communications, such as emails and phone calls.
• Auto-Reply. Cloud9 TextMe can send automatic replies for specific keyword inquiries, freeing employees for other tasks.
• Canned Responses. Preprogrammed responses deliver consistent messaging for frequently asked questions automatically, again freeing staff for other responsibilities.
• Reminders. Users can easily schedule reminders for appointments and other activities.
• Drip Campaigns. Use automated text drip campaigns to stay in touch with customers.
• Multi-Number Support. Number sharing allows access to multiple numbers from a single login.
• Away Messages. An autoresponder can notify senders when representatives are unavailable and provide information to assist customers.
• Relay Webhook & API. Cloud9 TextMe integrates with CRM and other software, and VOIP Networks can provide technical expertise to aid in that integration.
• Multi-User Management. A single dashboard simplifies management of all Cloud9 TextMe numbers.

Protect Employee Privacy

Because Cloud9 TextMe can text-enable direct inward dial (DID) numbers, all texts will come from the organizational number(s) of your choosing. Employees’ own cell phone numbers will no longer appear to recipients, even if the employee uses their cell phone to initiate a text. (Traditional text communications will continue to function without any change.)

Cloud9 TextMe allows teachers to communicate with parents without sharing their personal contact information. Government agencies, emergency personnel, law firms, crisis hotlines, and others can use a simple app (web or mobile) to send and respond to texts using a business number. Clients and constituents receive prompt communication while your personnel protect their privacy.

Backed by White-Glove Support

VOIP Networks provides full set-up, training, and support so you can take advantage of everything Cloud9 TextMe offers quickly and easily. As with all our services, you’ll receive U.S.-based support, 24 hours a day, 7 days a week.

To learn more and discuss your needs, please contact us at 800.494.0000 or sales@voipnetworks.com.