Many organizations, especially educational institutions, find that the slower pace at the end of the year makes this a good time to think about technology upgrades or migrations. One recommendation: Before making wholesale changes, consider working with a partner that...

Spam phone calls, besides being an annoying waste of time, have an unpleasant side effect: they can prevent legitimate calls from going through. Telecommunications companies are increasingly more diligent about flagging calls as spam or potential spam, and people are...

There’s a rich source of client and employee data that can provide incredibly valuable strategic insights into your organization, and it’s hiding in plain sight. Your call center data can support critical decisions in every area of operations, including: Customer...