by Kaitlyn Cote | September 15, 2025 | VOIP Networks News
Artificial Intelligence (AI) can transform every aspect of the contact center experience for customers, staff, and managers. It can also win awards. Mitel CX, an all-in-one, AI-assisted customer experience management platform, was recently named a 2025 Contact Center...
by Kaitlyn Cote | September 3, 2025 | VOIP Networks News
Artificial Intelligence (AI) is more than a buzzword. By integrating AI technology into Mitel contact centers, organizations can use the wealth of information in their knowledge bases to enhance and transform every aspect of the client experience. The benefits are...
by Kaitlyn Cote | July 11, 2025 | VOIP Networks News
Compliance has probably caused more sleepless nights than almost any other business issue. If an employee skips a legally required disclosure during a client call, or a quarterly form isn’t filed by the deadline, regulators start combing through records and asking...
by Kaitlyn Cote | June 25, 2025 | VOIP Networks News
Partnership Brings Advanced Contact Center Analytics to VOIP Networks’ Customers CHERRY HILL, N.J – June 26, 2025—VOIP Networks, a Mitel Platinum Partner and Mitel-exclusive provider of unified communication solutions, today announced a strategic...
by Kaitlyn Cote | June 17, 2025 | VOIP Networks News
Various situations require organizations to notify many people quickly. These cases range from crises, such as an active shooter on campus or a building flood, to daily company updates, such as parking instructions or a weather-related closure. If a server goes...
