by Kaitlyn Cote | January 6, 2026 | VOIP Networks News
The newest Mitel contact center offering, Mitel CX, is far more than just a new name. This award-winning, AI-driven platform not only boosts efficiency and delivers a better customer experience, but also provides organizations with in-depth insights to improve...
by Kaitlyn Cote | November 18, 2025 | VOIP Networks News
For decades, all communications systems were on-premises. Then came unified communication as a service (UCaaS), or cloud-based communications, which offered new capabilities and flexibility. But not every company wanted to migrate its entire communications solution to...
by Kaitlyn Cote | October 14, 2025 | VOIP Networks News
Many organizations are thinking about artificial intelligence (AI) but aren’t sure how it can benefit them. The short answer: When implemented by the right partner, this technology can transform both the customer and staff experience. For customers, AI can be an...
by Kaitlyn Cote | September 15, 2025 | VOIP Networks News
Artificial Intelligence (AI) can transform every aspect of the contact center experience for customers, staff, and managers. It can also win awards. Mitel CX, an all-in-one, AI-assisted customer experience management platform, was recently named a 2025 Contact Center...
by Kaitlyn Cote | September 3, 2025 | VOIP Networks News
Artificial Intelligence (AI) is more than a buzzword. By integrating AI technology into Mitel contact centers, organizations can use the wealth of information in their knowledge bases to enhance and transform every aspect of the client experience. The benefits are...
