by Kaitlyn Cote | April 28, 2025 | Cloud9 Infrastructure News
Last year, Mitel announced the End-of-Life (EOL) of MiVoice Connect, with all support ending by December 31, 2029. That doesn’t mean channel partners with MiVoice Connect customers can wait to act. At the end of this year, Mitel will stop design support for MiVoice...
by Kaitlyn Cote | April 2, 2025 | Cloud9 Infrastructure News
Requests for proposals, or RFPs, can be lucrative sources of new business. These documents can also require a lot of resources to answer, with no guarantee of a successful outcome. When in-house experts are stretched thin or unavailable, some channel partners decide...
by Kaitlyn Cote | February 25, 2025 | Cloud9 Infrastructure News
Clients and prospects require programming as part of their communications system. It may be as simple as adding a capability to existing phones or as complex as integrating their unified communications system with existing CRM, ERP, ticketing, and other software. They...
by Kaitlyn Cote | January 28, 2025 | Cloud9 Infrastructure News
Now is the time when schools and other educational institutions are planning their budgets for the next fiscal year. For many, reevaluating their communications system’s cost, efficiency, capabilities, and emergency with an eye towards upgrading or replacement is part...
by Kaitlyn Cote | January 6, 2025 | Cloud9 Infrastructure News
Do your clients and prospects know what artificial intelligence (AI) can do for them? AI can do things every call center manager has dreamed of, but never thought could happen: Improve the customer experience. Generate advanced metrics that guide strategic planning....
