by Kaitlyn Cote | September 15, 2025 | VOIP Networks News
Artificial Intelligence (AI) can transform every aspect of the contact center experience for customers, staff, and managers. It can also win awards. Mitel CX, an all-in-one, AI-assisted customer experience management platform, was recently named a 2025 Contact Center...
by Kaitlyn Cote | September 15, 2025 | Cloud9 Infrastructure News
When Mitel announced the decision to discontinue MiVoice Connect, PacStates faced a dilemma shared by many channel partners: how would they serve their customers who relied on that system, the cornerstone of their communications offerings since 2002? The tech team for...
by Kaitlyn Cote | September 3, 2025 | VOIP Networks News
Artificial Intelligence (AI) is more than a buzzword. By integrating AI technology into Mitel contact centers, organizations can use the wealth of information in their knowledge bases to enhance and transform every aspect of the client experience. The benefits are...
by Kaitlyn Cote | July 28, 2025 | Cloud9 Infrastructure News
Vendors provide a product or service that companies use themselves, use on behalf of their clients, or resell to their clients. Partners, on the other hand, collaborate with organizations to help them expand their client bases, improve their operations, and build...
by Kaitlyn Cote | July 11, 2025 | VOIP Networks News
Compliance has probably caused more sleepless nights than almost any other business issue. If an employee skips a legally required disclosure during a client call, or a quarterly form isn’t filed by the deadline, regulators start combing through records and asking...
