by Kaitlyn Cote | January 6, 2025 | VOIP Networks News
Artificial intelligence, or AI, can do things every call center manager has dreamed of, but never thought could happen. Improve the customer experience. Generate advanced metrics that are critical to strategic planning. Cut costs. Boost efficiency. Free human...
by Kaitlyn Cote | January 6, 2025 | Cloud9 Infrastructure News
Do your clients and prospects know what artificial intelligence (AI) can do for them? AI can do things every call center manager has dreamed of, but never thought could happen: Improve the customer experience. Generate advanced metrics that guide strategic planning....
by Kaitlyn Cote | December 3, 2024 | VOIP Networks News
With softphones, cell phones, wireless headsets, and every other way employees can communicate, many organizations are either eliminating desk phones or thinking about it. And with many employees working remotely, often using their own phones or a company-issued cell...
by Kaitlyn Cote | December 3, 2024 | Cloud9 Infrastructure News
Chances are, you may encounter a prospect who wants to add or replace an on-premises system. That’s what they know. That’s what they’re comfortable with. That’s what they’re asking you to provide. And why wouldn’t you? After all, the customer knows what they want. But...
by Kaitlyn Cote | November 11, 2024 | VOIP Networks News
Artificial Intelligence (AI) can turbocharge the customer experience, add new levels of efficiency, boost employee morale, offer seamless integration across hybrid work environments, and improve metrics across the board. When combined with Mitel technology, the...
