For Mitel channel partners whose clients need custom programming, APIs, or AI integration, the options have been limited. Available solutions have often been slow, expensive, or not customer-focused.
After extensive consultation with leading channel partners on this need, Cloud9 Infrastructure has expanded our custom development division to deliver those services to channel partners, backed by Cloud9’s industry-leading service, support, and expertise.
Cloud9 Custom Development will be an invaluable resource for Mitel channel partners whose clients and prospects are clamoring for AI, APIs, and other custom programming solutions, especially complex ones.
Committed to Partnership
This division is now led by Barry Porch, an industry veteran with more than 25 years of experience with custom application development, specifically for Mitel unified communication solutions. He specializes in solving complex customer challenges and will lead a team with deep expertise in solution design and AI focus.
For channel partners facing the challenges of API complexity or AI uncertainty without the extensive in-house expertise those challenges require, Cloud9 Custom Development will be a resource, teammate, and partner dedicated to solving those issues.
Expand Service Offerings
Cloud9 Infrastructure now extends channel partners’ capabilities for clients or prospects who need custom development or AI integration. Our experts can work with channel partners’ in-house staff or provide a turnkey technology solution in the background.
Cloud9 Infrastructure can also train and support end users, freeing channel partners’ in-house staff for other duties.
Capture More Business
With the support of Cloud9 Custom Development, channel partners can bid on complex projects that were previously beyond their in-house capabilities, knowing there’s a technology partner who can deliver a solution quickly and efficiently.
Cloud9 Infrastructure also helps channel partners guide clients through one of today’s most common technology decisions: whether AI is truly the right solution. While many clients are eager to adopt AI, it isn’t always the most practical or cost-effective option. In some cases, a well-designed IVR solution can deliver the desired functionality and customer experience with less complexity. Cloud9 Infrastructure works with channel partners to evaluate each client’s goals, budget, and operational requirements—recommending the right solution for each situation.
Throughout the process, Cloud9 Infrastructure will work with channel partners’ technical and sales teams to provide sales support and system design (including Visio diagrams).
Boost Client Loyalty
By offering custom programming, APIs, and AI integration, channel partners deliver even more value to clients. The more services and expertise the channel partner provides, the stronger the relationship between the channel partner and the client.
And that relationship belongs to the channel partner. Cloud9 Infrastructure works in the background, while the channel partner remains the client’s sole point of contact. Cloud9 Infrastructure follows Mitel’s rules of engagement and will never compete with channel partners.
Throughout the process, Cloud9 Infrastructure enhances the channel partner and customer experience by providing 100% U.S.-based, white-glove support 24/7/365. To learn more, contact us at 800.947.0007 or mitel@Cloud9Infrastructure.com.
