When MiVoice Connect reaches its end of life (EOL) on December 31, Mitel will no longer support it with software updates, security patches, or additional capabilities.
The good news: MiVoice Business (MiVB) offers transitioning organizations a long list of new capabilities, including the most robust real-time analytics Mitel has ever offered. And more good news: Cloud9 Infrastructure can make the switch from MiVoice Connect to MiVB seamless, efficient, and hassle-free for both channel partners and their clients.
The Benefits of MiVoice Business
MiVoice Business is a complete communications, collaboration, and customer experience solution. It’s simple to manage and use, with unparalleled flexibility and scalability. Both on-site and virtual staff can communicate and collaborate seamlessly and efficiently, using on-premises, cloud, or hybrid technology. From enterprise-level collaboration to real-time video conferencing, MiVB works with any size organization.
MiVB is even more capable when hosted on a managed private cloud, such as Cloud9 Infrastructure. Every channel partner client has their own virtual servers for each unique Mitel application. Built on a Mitel platform for Mitel communications, Cloud9 Infrastructure offers superior security and reliability for both cloud-based and hybrid systems.
In addition, MiVB offers organizations another significant benefit: real-time analytics from Brightmetrics.
Real-Time Analytics to Boost Performance
Cloud9 Infrastructure has partnered with Brightmetrics, a sophisticated data platform, to enhance MiVB with comprehensive analytics that deliver timely, actionable intelligence.
Even non-technical managers and staff can pull reports and build dashboards that provide in-depth, meaningful data analytics.
Because Cloud9 Infrastructure is a Brightmetrics service provider, channel partners who use Cloud9 Infrastructure receive preferred pricing, as well as the following advantages:
- Brightmetrics licenses are included on the same Cloud9 Infrastructure bill as other services, so channel partners don’t have to monitor and process multiple bills.
- Cloud9 Infrastructure provides expert Brightmetrics programming services to channel partners who need them.
The results: Channel partner clients can deliver superior customer experiences, increase productivity, and confidently make data-driven decisions that optimize efficiency while driving significant ROI. Channel partners can sell Brightmetrics directly to their customers at any time, offering robust, real-time analytics that add value to the relationship (and generate revenue).
A Seamless Transition with Cloud9 Infrastructure
When channel partners transition clients from MiVoice Connect to MiVB, Cloud9 Infrastructure can provide as much service as the channel partner needs. If the channel partner’s in-house experts can manage all or most of the upgrade to the new platform, Cloud9 Infrastructure offers technical support to fill in the gaps. If the channel partner lacks the internal expertise or bandwidth, Cloud9 Infrastructure’s experts can deliver a turnkey transition by providing 100% of the initial and ongoing remote programming services, if needed.
In every case, Cloud9 Infrastructure remains in the background. The channel partner will always be the client’s point of contact and maintain the client relationship.
Mitel Expertise with White-Glove Support
As a Mitel Platinum Partner and a Mitel-exclusive partner, Cloud9 Infrastructure has deep expertise with every aspect of Mitel technology. Channel partners and end users receive 100% U.S.-based, white-glove support, 24/7/365.
To learn more and discuss your needs, contact us at 800.947.0007 or mitel@cloud9infrastructure.com.
