Partnership Brings Advanced Contact Center Analytics to VOIP Networks’ Customers

CHERRY HILL, N.J – June 26, 2025—VOIP Networks, a Mitel Platinum Partner and Mitel-exclusive provider of unified communication solutions, today announced a strategic partnership with Brightmetrics to include Brightmetrics’ analytics with Mitel MiVoice Business (MiVB) platforms for all new or renewing Cloud9 customers. This collaboration enables VOIP Networks to offer enhanced data visualization and performance optimization solutions specifically designed for Mitel platforms, delivering immediate, measurable improvements for contact center operations.

Through this partnership, VOIP Networks will integrate Brightmetrics’ comprehensive analytics solution with its existing Mitel unified communication services, allowing customers to transform their contact center data into actionable insights without changing their current infrastructure.

“We’re excited to offer the Brightmetrics platform to MiVoice Business and Mitel Contact Center clients,” said VOIP Networks President and CEO Chuck Reagan. “The ability to monitor historic and real-time contact center activity makes it easier than ever for organizations to improve the customer experience and operational efficiency. The platform’s seamless integration with Mitel technology makes it easy for customers to use these advanced features.”

“We’re happy to join forces with VOIP Networks and provide their customers with analytics solutions engineered specifically for Mitel systems,” said Jim Lewis, president of Brightmetrics. “Our platform’s seamless integration with MiVoice Business, MiContact Center, and MiVoice Connect ensures that VOIP Networks’ clients can start gaining valuable insights from day one, without lengthy implementation processes.”

VOIP Networks customers will now have access to Brightmetrics’ full suite of analytics capabilities, including:

• Seamless Mitel Integration. Purpose-built integration with Mitel platforms, including MiVoice Business and MiContact Center with implementation typically completed in less than 10 minutes
• Comprehensive Reporting. Customizable dashboards and reports that transform raw contact center data into clear, actionable insights
• Real-Time Monitoring. Live tracking of agent status, queue management, and call metrics to enable immediate operational adjustments
• Historical Analysis. Tools to identify trends, benchmark performance, and guide strategic planning based on comprehensive historical data
• Automated Distribution. Scheduled reports delivered via email to keep stakeholders informed about key performance metrics

VOIP Networks customers implementing Brightmetrics through this partnership can expect significant operational improvements, exceptional discounts, and enhanced customer satisfaction within their Mitel environments.

To learn more about the VOIP Networks partnership with Brightmetrics, please email sales@voipnetworks.com or call 800-494-0000.