Last year, Mitel announced the End-of-Life (EOL) of MiVoice Connect, with all support ending by December 31, 2029.

That doesn’t mean channel partners with MiVoice Connect customers can wait to act. At the end of this year, Mitel will stop design support for MiVoice Connect. Channel partners should begin transitioning affected customers to MiVoice Business (MiVB) now.

The good news: There are many benefits to upgrading clients from MiVoice Connect, and Cloud9 Infrastructure provides outstanding training and support to ease the transition.

MiVoice Connect: EOL Timeline

Mitel ended sales for MiVoice Connect in 2024, starting with new systems in July and ending add-on sales in December. Three more milestones remain, but the next one is a doozy:

• December 31, 2025. End of design support, which means no more operating system updates, patches, or security updates.

• December 31, 2028. Hardware repairs discontinued. Users cannot RMA any platform hardware, such as voice switches.

• December 31, 2029. No more technical support of any kind.

Users are already seeing issues, and sometimes a partial or complete lack of functionality, in services such as voicemails, auto attendants, and some of their own client applications. In addition, the impending end of software updates and security patches will leave systems vulnerable to hacking and other forms of intrusion.

How can channel partners migrate clients away from MiVoice Connect to MiVB with minimal disruption? By choosing the right infrastructure partner.

A Painless Path to Expertise

As a Mitel Platinum Partner and a Mitel-exclusive partner, Cloud9 Infrastructure offers one of the most efficient ways for channel partners to migrate clients to MiVB licenses.

For channel partners who lack in-house experience programming and supporting a Mitel MiVB system, Cloud9 Infrastructure can provide that expertise. Our experts can even assist you with designing MiVB solutions. Channel partner customers who migrate to MiVB will enjoy an upgraded communications platform that supports the following:

• MiContact Center (MiCC) – A comprehensive solution to operate a world-class customer experience center
• Mitel Interaction Recording (MIR) – A superior call-recording solution with state-of-the-art artificial intelligence (AI) integration
• Advanced integrations with Microsoft Teams, Zoom, and CRM/ERP applications

How Cloud9 Infrastructure Supports Channel Partners

Cloud9 Infrastructure serves as the foundation for a secure, flexible, scalable MiVB solution, offering key benefits for channel partners and their clients.

First, Cloud9 Infrastructure hosts all MiVB licenses in a managed private cloud. Each of your client organizations has its own dedicated, purpose-built virtual servers, designed specifically and solely for Mitel applications. Channel partners and their clients have full control over operating systems, upgrades, and applications.

To get in-house teams up to speed quickly, Cloud9 Infrastructure will perform the initial remote installation as a hands-on training session with channel partners’ tech teams. Our experts can also provide ongoing remote programming support and help channel partners integrate MiVB solutions with the client’s existing technology and operations.

Cloud9 Infrastructure offers 100% U.S.-based support to channel partners and their customers, 24/7/365.

Channel Partners Own the Relationship

One thing that Cloud9 Infrastructure will never do is interfere with the relationship between the channel partner and the prospect or client. Following the same rules of engagement as Mitel, Cloud9 Infrastructure never competes with channel partners for their customers. You remain the sole point of contact for customers while Cloud9 Infrastructure works for you in the background to boost client satisfaction.

Channel partners and their clients receive a white-glove infrastructure service from MiVB experts, while you maintain the customer relationship by providing:

• Installation & end-user training
• Support services
• MAC work
• Mitel MiVB CapEx or subscription licenses (credit towards your Mitel Partner Program status level: Silver/Gold/Platinum)
• Mitel IP phones (credit towards your Mitel Partner Program status level: Silver/Gold/Platinum)

EOL = Increased Opportunity

Channel partners whose clients use the MiVoice Connect platform can help these organizations transition seamlessly to new technology that offers more security and superior capabilities. To get started, please contact us at 800.947.0007 or email mitel@cloud9infrastructure.com.