The newest Mitel contact center offering, Mitel CX, is far more than just a new name. This award-winning, AI-driven platform not only boosts efficiency and delivers a better customer experience, but also provides organizations with in-depth insights to improve operations and decision-making.
Organizations that use Mitel MiContact Center will notice significant differences and upgrades when moving to Mitel CX. Organizations that use a non-Mitel platform will experience even more advantages. And VOIP Networks can help make the transition from any other call center solution seamless.
Mitel CX: The Most Advanced Tool to Engage Customers
Every time a customer calls, texts, or emails, an organization has an opportunity to strengthen the relationship with that individual. A customer might have a question about their service or their bill. There might be an issue to be resolved. A prospect might need critical information to make a buying decision.
Whatever the reason for the contact, when agents and organizations have the right tools, customer satisfaction soars. Mitel CX uses generative AI to give frontline employees, managers, and organizations real-time visibility into every aspect of the relationship with each customer and prospect. The platform turns every interaction into actionable business intelligence in near real time, empowering managers to uncover trends, improve outcomes, boost satisfaction, and increase ROI.
Customers and prospects can get the answers or resolution they need promptly. Frontline agents receive all the information they need to manage escalated calls. And organizations get insights into every customer, prospect, agent, and call.
Seamless Transitions and Upgrades
Mitel CX is a complex tool that can benefit organizations in many ways. Every organization, every call center, and every team can—and should—use it differently.
Whether upgrading from an older Mitel solution or using Mitel technology for the first time, VOIP Networks provides white-glove service, training, and support. As a Mitel Platinum Partner with many years of experience, VOIP Networks has an in-depth understanding of Mitel technology and how to integrate it with an organization’s existing software and applications.
The company starts by conducting focus groups with key stakeholders to identify opportunities to integrate Mitel CX with existing operations and to plan for future software integrations. VOIP Networks then presents a detailed plan for deployment. Organizations can even try the system before they purchase, thanks to VOIP Networks’ free proof-of-concept installation option.
All customers receive expert, U.S.-based support 24/7/365, including remote programming and employee training, whenever they need it.
In addition, VOIP Networks hosts all cloud-based and hybrid Mitel solutions on Cloud9 Infrastructure, the only managed private cloud solution built exclusively on Mitel technology. This Mitel-approved and Mitel-endorsed infrastructure as a service (IaaS) offers unparalleled security, flexibility, and reliability.
For more information about exploring the benefits of Mitel CX, please contact us at 800.494.0000 or sales@voipnetworks.com.
