Many organizations are thinking about artificial intelligence (AI) but aren’t sure how it can benefit them. The short answer: When implemented by the right partner, this technology can transform both the customer and staff experience.

For customers, AI can be an automated attendant on steroids. When a customer calls with a question or issue, AI can:

• Review the customer’s account
• Pull information from the organization’s website and knowledge bases
• Answer the customer’s questions
• Email the customer with an in-depth follow-up
• Add notes about the inquiry to the customer’s file
• Ping the customer’s salesperson
• Track and analyze queries for FAQs and potential marketing opportunities
• Spot and analyze patterns, segmented by salesperson, product, customer type, or other criteria

That’s one-call resolution, 24/7. It’s also valuable data that can help organizations spot issues, better train salespeople, and find new marketing opportunities.

For sales organizations, legal firms, healthcare providers, and other organizations, advanced AI can boost customer satisfaction, improve operations, and free staff from boring, repetitive tasks.

To get all the benefits of this technology, organizations need a partner that can dig deeply into their operations and help develop a plan for implementing, deploying, and supporting AI. That trusted partner is VOIP Networks.

The Right AI Partner

While AI can transform an organization, it isn’t plug-and-play. Harnessing the power of AI starts by understanding how the technology can integrate with an organization’s existing operations, as well as how it can improve them.

To start, VOIP Networks conducts focus group meetings with management and key stakeholders in an organization for an in-depth look at both existing operations and opportunities for improvement, as well as wish list features.

VOIP Networks then presents a needs analysis and detailed plan, including integration with existing operations and potential future software. Mitel experts will also be part of that process.

Finally, VOIP Networks’ tech experts manage installation, training, and support. We work with in-house staff and provide programming to integrate the new AI capabilities with CRMs and other software.

The Right AI Platform and Infrastructure

Integrating AI into an organization’s operations also requires a powerful, flexible platform. like Mitel’s generative AI ecosystem.

Mitel has been employing AI technology since partnering with Google CCAI in 2018 and is continually adding new AI solutions. This robust ecosystem features a wide variety of solutions from Mitel and Mitel Solutions Alliance Partners, available à la carte and as part of the award-winning Mitel CX platform. And the list of expertly curated applications and capabilities is constantly growing.

For maximum security, flexibility, and scalability, VOIP Networks uses a managed private cloud solution to deliver a better operational, employee, and client experience. This robust, U.S.-based infrastructure provides a seamless communications experience for staff and customers, no matter where they’re located or how they prefer to communicate.

Unparalleled Customer Service

Before installation, VOIP Networks provides full training and U.S.-based, white-glove support 24/7/365, based on each organization’s unique needs. As a Mitel Platinum Partner, we have a deep understanding of everything Mitel technology can do for organizations, regardless of the configuration—from on-premises systems to purely cloud-based solutions or hybrid cloud options.

VOIP Networks works with your in-house technology staff to integrate Mitel technology with your organization’s operations.

For more information about what AI can do for your organization, or to discuss your unified communication needs, please contact us at 800.494.0000 or sales@voipnetworks.com.