Artificial Intelligence (AI) can transform every aspect of the contact center experience for customers, staff, and managers.
It can also win awards.
Mitel CX, an all-in-one, AI-assisted customer experience management platform, was recently named a 2025 Contact Center Technology Award winner by CUSTOMER Magazine.
As the judges noted, “The evolution of customer care isn’t solely in the hands of human agents—it also depends on the technology empowering both human and AI-driven agents to deliver seamless, efficient, and satisfying interactions. From intelligent automation to real-time agent assistance, the right tools ensure every customer leaves an interaction with a positive experience. CUSTOMER’s Contact Center Technology Awards have honored the pioneering companies and solutions driving true progress in CX strategies.”
Customer Satisfaction 24/7
Virtual agents powered by AI can intelligently automate up to 90% of customer interactions and resolve issues 24/7. Rather than spending the majority of their time handling common questions and issues, call center employees can concentrate on the issues that require timely human intervention.
The result: Increased customer satisfaction, greater efficiency, and improved morale. Customers get the information or resolution they need quickly, staff are freed from boring, repetitive tasks, and managers get advanced, real-time metrics that drive strategic planning and better operations.
But AI isn’t plug and play. Taking full advantage of AI integration requires a technical partner who understands your operations, your priorities, and the technology itself. That’s why VOIP Networks acts as a true partner, helping organizations upgrade to Mitel CX and implement this enhanced technology as efficiently as possible.
Built on Mitel Contact Center, this new technology offers a tremendous upgrade for organizations of all types. For organizations not currently using Mitel technology, VOIP Networks can leverage Mitel CX to help elevate customer satisfaction, efficiency, employee morale, and analytics to new heights.
How VOIP Networks Helps Organizations Upgrade
Harnessing the power of AI and Mitel CX starts by understanding how the technology can integrate with an organization’s existing operations, as well as how it can improve them.
VOIP Networks starts by conducting focus groups with management and key stakeholders for an in-depth look at both existing operations and opportunities for improvement, as well as wish lists. Next, we present a detailed plan, including integration with existing operations and potential future software.
Then, our tech experts manage installation, training, and support. We work with in-house staff and provide programming if needed to integrate the new AI capabilities with Mitel technology, CRMs, and other software.
VOIP Networks even offers a free proof-of-concept installation, allowing organizations to try the system before making a purchase.
After installing Mitel CX, VOIP Networks provides full training and U.S.-based, white-glove support 24/7/365, based on each organization’s unique needs. The resulting system not only enhances the client experience, but also uses AI to continually improve operations.
For more information or to discuss your communication needs, please contact us at 800.494.0000 or sales@voipnetworks.com.
