Artificial Intelligence (AI) is more than a buzzword. By integrating AI technology into Mitel contact centers, organizations can use the wealth of information in their knowledge bases to enhance and transform every aspect of the client experience.

The benefits are many: greater efficiency, lower costs, human operators freed to do what they do best, and advanced metrics that support strategic planning and improve operations.

Mitel’s Talkative solution seamlessly integrates generative AI (GenAI) tools into Mitel’s contact center solutions.

But AI isn’t plug and play. Effective implementation of AI requires a technical partner who understands your operations, your priorities, and the technology itself. That’s why VOIP Networks partners with organizations to enhance, streamline, and expand their communications and customer service with Mitel’s Talkative solution.

What AI Can Do for Organizations

Mitel’s Talkative solution integrates with multiple Mitel platforms: Mitel CX, MiContact Center Business, and MiContact Center Enterprise. Using information from your knowledge bases, it can provide expert support to clients through voice, chat, email, and more, enhancing every aspect of the client experience.

Considering the following examples:

• Banks and credit unions can use AI to replace their interactive voice response (IVR) systems. Customers can ask for their balances, recent checks, current interest rates, and almost anything they’d otherwise ask a customer service person. Human operators can avoid hours of repetitive tasks and remain available for more complicated issues or inquiries.

• Professional services firms, such as law firms, can use an AI-powered receptionist to screen a first-time caller’s initial inquiry and route the call to the correct department or person.

• In healthcare organizations, AI can access patient records, using multiple HIPAA-compliant safeguards, to answer patient inquiries that current staff now spend hours answering.

Using a human-like voice, Mitel’s Talkative solution can provide:

• Natural conversations that vastly improve on the clunky IVR experience
• Advanced self-service that gives clients quick, accurate answers to their inquiries without waiting for a human operator
• Intelligent call routing that directs callers to the right department, team, or agent without wading through a lengthy menu (“press 1 for sales, press 2 for billing, press 3 for…”)
• Seamless information gathering that can populate CRMs, so agents don’t request information the client has already provided
• Multilingual accessibility with customizable languages, accents, and dialects

Managers receive real-time monitoring and reporting to further enhance and improve every aspect of the process.

Get the Most from AI with VOIP Networks

Harnessing the power of AI starts by understanding how it can integrate with an organization’s existing operations, as well as how the technology can improve them.

To ensure efficient and effective implementation of technology, VOIP Networks organizes focus groups with key stakeholders. The process includes an in-depth look at existing operations, identifying areas where AI can make the greatest improvement, and exploring stakeholders’ wish lists.

Then, VOIP Networks presents a detailed plan, including integration with existing operations. Our tech experts can work with in-house staff and even provide remote programming to integrate AI with Mitel technology, CRMs, and other software. VOIP Networks can also install a free proof-of-concept installation so organizations can try the system before making a purchase.

After installation, VOIP Networks provides full training and U.S.-based, white-glove support 24/7/365, based on each organization’s unique needs. The resulting system not only enhances the client experience but also uses AI to drive ongoing improvement.

For more information, or to discuss your communication needs, please contact us at 800.494.0000 or sales@voipnetworks.com.