Vendors provide a product or service that companies use themselves, use on behalf of their clients, or resell to their clients. Partners, on the other hand, collaborate with organizations to help them expand their client bases, improve their operations, and build client loyalty.

Cloud9 Infrastructure is a true partner. Whether client-facing or behind the scenes, our only goal is to help channel partners grow their businesses and understand and apply every aspect of Mitel technology.

Even before a channel partner has made a sale or met with the prospect, Cloud9 Infrastructure is a resource. Here’s what that means.

Complimentary Coaching, Support, and Service

The partnership begins with Cloud9 Infrastructure’s commitment to helping channel partners gain more expertise and business. That commitment includes regular meetings to help channel partners acquire the critical information they need to understand and leverage Mitel technology.

With these meetings as the foundation, Cloud9 infrastructure assists channel partners with every aspect of the sales and engineering process, such as the following:

• Understanding the benefits of a managed private cloud solution versus a traditional UCaaS system
• Coaching sales teams about Mitel technology, including MiVoice Business, AI, and all Mitel cloud, hybrid, and on-premises solutions
• Educating engineering teams on designing, deploying, and managing Mitel solutions
• Providing Visio drawings and other planning and design tools for new installations
• Extending channel partners’ and clients’ in-house engineering teams to add capabilities and complete overflow work and remote programming
• Scheduling training sessions to educate sales staff and help them land more contracts

Cloud9 Infrastructure’s experts provide the knowledge and expertise to enhance and extend channel partners’ in-house capabilities. This close collaboration helps channel partners—whether deeply versed in Mitel technology or new to the platform—land and keep more clients, as well as service those clients even better.

From Specialized Support to Turnkey Solutions

Cloud9 Infrastructure’s experts can provide as much or as little support as channel partners and their clients need.

If channel partners need to outsource remote programming, client training, or support, Cloud9 Infrastructure can provide that assistance. If a channel partner needs a turnkey solution, including setup, training, ongoing support, and licensing, Cloud9 Infrastructure can provide that as well. Whether an engineering department has overflow work or hasn’t yet acquired specific technical expertise, Cloud9 Infrastructure can be the solution.

Cloud9 Infrastructure: An Enterprise-Level Offering

Cloud9 Infrastructure is a flexible, secure, scalable managed private cloud IaaS offering that provides authorized Mitel channel partners with an industry-best solution that includes:

• Geo-redundant active/active data centers (Equinix)
• Dedicated primary and resilient virtual servers for all Mitel applications (MiVB, MiCollab, MBG, MiCC, MIR, Mitel Revolution, Mitel IVR, etc.)
• SD-WAN services (VERSA/Cisco Meraki)
• Comprehensive carrier services (e.g., unlimited inbound/outbound service within the 48 contiguous United States, international calling, Internet circuits, dedicated private line circuits, etc.)
• All calculation/collection/remittance of regulatory fees and taxes
• All billing services, with invoices featuring channel partner logos and payable to channel partners
• Intrado e911 services
• Tier 2 and Tier 3 support services to authorized Mitel channel partners from 100% U.S.-based Mitel MiVB experts

In addition, Cloud9 Infrastructure offers FREE proof of concept (POC) testing of Cloud9 Infrastructure and MiVB subscription license services, available exclusively through Mitel authorized channel partners.

The result: New, recurring revenue streams without adding in-house expertise or staff.

A Solution Controlled by the Channel Partner

Cloud9 Infrastructure delivers behind-the-scenes hosting and support, while the channel partner remains the single point of contact with the customer. The channel partner manages the customer relationship and the customer experience.

Most importantly, Cloud9 Infrastructure follows the same rules of engagement as Mitel. Cloud9 Infrastructure will NEVER compete with channel partners for customers. When customers have contact with our personnel, the customers will believe they’re dealing with the channel partner’s own staff unless the channel partner tells them otherwise.

About Cloud9 Infrastructure

Cloud9 Infrastructure offers an end-to-end, turnkey, managed private cloud solution that increases the value that channel partners bring to their clients with MiVB licenses. As a Mitel Platinum Partner, Mitel Exclusive Partner, and a Mitel-approved/endorsed IaaS provider, we can provide the Mitel-specific IaaS solutions that channel partners and their clients need. And we back it all with white-glove service and 100% U.S.-based support.

To learn more, please contact us by calling 800.947.0007, emailing mitel@cloud9infrastructure.com, or visiting www.cloud9infrastructure.com.