Do your clients and prospects know what artificial intelligence (AI) can do for them? AI can do things every call center manager has dreamed of, but never thought could happen: Improve the customer experience. Generate advanced metrics that guide strategic planning. Cut costs. Boost efficiency. Free human operators to do what they do best, while AI handles repetitive, predictable tasks.

Mitel has formed a new partnership with Talkative, an innovative provider of AI customer service solutions, to fully integrate Talkative’s generative AI (GenAI) tools with Mitel’s contact center solutions.

With Talkative, your clients will have automation and analytics far beyond what was previously available in call centers.

Talkative brings the following new capabilities to Mitel-based systems:

• AI Virtual Agents. Flexible, easy-to-manage, and multi-lingual virtual agents intelligently understand the meaning of customer requests, improving response relevance.
• Live Chat and Video Calling. Contact center employees can engage more quickly and effectively with customers with real-time agent chat enhanced by GenAI, and AI transcripts for video calls that can be delivered via a website, app, or messaging channel.
• WhatsApp, SMS, and Facebook Messaging. Enables full compatibility for customer interactions via social messaging on MiContact Center Business and Enterprise.
• AI Analytics, Insights Reports, and more. Analytics and reporting features provide data insights to help contact centers continuously improve their customer experience (CX), operational efficiency, and overall performance.

Integrates With Existing Operations

Because this solution is fully integrated with Mitel technology, it works across every communication tool your clients use, including voice, email, text, and chat, for even more efficiency.

Instead of using one app for webchat, another for voice, and a third for email, Talkative pairs with Mitel to deliver a true Talkative omnichannel experience with a consistent interface. Not only does that greatly improve the customer experience, but it also reduces training time and increases accuracy and efficiency for staff.

The technology is secure, and Cloud9 Infrastructure can partner with you to integrate Talkative AI with other aspects of your clients’ operations. When a customer asks, “Where is my order?” Talkative can integrate with the CRM/API, check the order status, and respond. The technology can fulfill customer requests for documents or other information. If a customer sends a text request for emailed information, for instance, the system can manage the entire process—with no human intervention.

Support Before, During, and After the Sale

Cloud9 Infrastructure offers channel partners unparalleled sales support, from demonstrating the capabilities of Talkative to helping you and your clients’ technical staff take advantage of the many benefits of AI. We can work behind the scenes, leaving all client contact with Mitel channel partners, or directly work with your clients and prospects to answer questions and demonstrate how Talkative integrates with their existing or proposed Mitel-based system.

In fact, Cloud9 Infrastructure can be an invaluable partner even early in the sales process. Our technical team can support you throughout, offering Mitel sales engineering/configuration design assistance and Mitel CPQ expertise. We can provide remote programming services, ongoing remote support services, and sales assistance services for Mitel channel partners, as well as help educate your prospects about how Mitel and Talkative can transform their organization.

If a potential client is looking to implement a specific Mitel application that’s a deal-maker or a deal-breaker, Cloud9 Infrastructure can provide remote programming service for such applications if your in-house technical staff needs our support.

Our end-to-end, turnkey solution increases the value you bring to clients with MiVoice Business (MiVB) licenses and associated Mitel applications, whether they are already using cloud-based technology or are curious about how it might benefit them. We provide white-glove, U.S.-based support around the clock, 7 days per week, to Mitel channel partners. As a Mitel Platinum Partner and a Mitel-exclusive partner, fully endorsed by Mitel, Cloud9 Infrastructure can provide the infrastructure and services you and your clients need while you retain and manage the client relationship.

Please contact us today at 800.947.0007, email mitel@cloud9infrastructure.com, or visit cloud9infrastructure.com.