Voicemail slows everyone down. Long messages eat up time that could go toward the next call, and unlike text, email, and workplace chats, voicemail resists organizing, archiving, or searching later.

With Cloud9 Voicemail Intelligence, AI does the listening so employees don’t have to. The service quickly transcribes and summarizes a voicemail message, then emails the summary, key points, and a full transcript for easy reading, tracking, searching, and response. The calling party’s caller ID appears in the subject line, with the recording attached as a .wav file.

Employees receive actionable context instead of a backlog of messages that require sorting. Response times improve, and team members spend less time managing communications and more time acting on them.

A Significant Upgrade for Your Customers

Voicemail Intelligence transforms the entire voicemail experience. Instead of listening to voicemails in real time to capture relevant information, employees can see a synopsis of key content at a glance. They can drill down for more context or information as needed. AI-powered transcripts can be easily and quickly filed and organized for speedy reference. Every person who’s sat through a lengthy voicemail to get one or two key pieces of information will welcome this new way of managing voicemail.

A Low-Risk Way to Introduce AI

Voicemail Intelligence allows channel partners to introduce AI to customers and prospects who aren’t ready or able to commit to a comprehensive solution. Cloud9 Infrastructure handles the technical lift, so partners can offer advanced AI capabilities without hiring or building anything new. From there, channel partners can layer on additional AI-powered services and upgrades—new revenue opportunities.