Few things are more frustrating to customers than having to repeat the same information over and over. A customer emails a question or complaint. They call to follow up and have to repeat everything. Or they start an online chat… View more
Multi-instance vs. multi-tenant may sound like an obscure debate telecom engineers might have at happy hour. But if you want a system with maximum performance, reliability, and security, it’s an important question to ask. Chances are, your UCaaS partner set… View more
CHERRY HILL, N.J. (April 27, 2020) — Can a world-renowned university continue to provide a high-quality education, conduct research, and collaborate in the midst of a global pandemic? With a Unified Communications as a Service (UCaaS) system that makes it… View more
CHERRY HILL, N.J. (April 23, 2020) — For a hospital, the ability for medical personnel, families, patients, and other stakeholders to quickly, efficiently, and accurately communicate is critical. That’s what Community Memorial Hospital, a rural hospital in New York State,… View more
Business agility is one of the most fundamental components of a successful company. When the pandemic erupted last year, we saw exactly how agility helped organizations continue to run even when presented with massive shifts to their everyday operations. An… View more
