by Hope Weil | June 13, 2022 | News
Many industries are dealing with shortages and other supply-chain issues, and telecommunications is no exception. Consumers may be willing to wait a few weeks for a new vehicle, or temporarily make do without certain features that require a back-ordered computer chip....
by Hope Weil | May 24, 2022 | News
As the pandemic begins to recede, many organizations are maintaining a remote or hybrid workforce. Most of these companies place a high priority on seamless communications between staff and clients, whether staff is on-site or working remotely. In addition, many...
by Hope Weil | May 24, 2022 | News
Many people have misconceptions about arthritis. It only affects senior citizens. Most people with arthritis only have a few aches and pains. Arthritis is affected by the weather, the climate, and diet. None of those myths is true. That’s why VOIP Networks will be a...
by Jessica Condon | February 22, 2022 | News
A pop-up that shows an agent the customer’s account information as the agent is answering the call. A chatbot that uses artificial intelligence to answer customer questions quickly and accurately. A forecaster that tells a call center supervisor whether they have the...
by Jessica Condon | February 15, 2022 | News
How secure is the cloud? Is moving a telecommunications system from on-premises to the cloud risky? Can a cloud-based system provide enough security and safety to meet regulatory requirements? A cloud-based system isn’t inherently more or less secure than an...
by Jessica Condon | August 25, 2021 | News
Many businesses are finding that their old, on-premises telecommunication system is rapidly becoming outdated. It lacks capabilities that would make the organization more efficient. It’s cumbersome to manage a hybrid workforce with some staff on-site and others...
